Privacy Policy

1. Scope and accountability

This policy applies to massaya.ca, the Massaya booking application and communications connected with our in-home massage therapy services.

Massaya is accountable for the personal information it holds. The person with the highest authority at Massaya acts as Privacy Officer unless that responsibility has been delegated in writing.

2. Information we collect

Depending on how you use the service, we may collect the following categories:

• Identity and contact details: name, email, telephone number and the address where the service will be provided.
• Booking details: date, time, selected service and therapist, preferences and information you choose to provide to adapt the appointment.
• Payment details: amount, status and transaction identifiers. Complete card information is processed by our payment provider and is not stored by Massaya.
• Account and communications: account access, support requests, reviews, comments and correspondence with us.
• Technical data: IP address, browser, pages viewed, date and time, security logs and cookie preference.
• Sensitive information: only information you voluntarily provide that is needed for the safety or adaptation of the massage.

3. How we collect it

Information comes from you when you book or manage an appointment, buy or use a gift card, complete a form, contact us or publish a review. Our servers automatically produce limited technical information needed to operate and secure the service.

Optional analytics tools activate only after your consent. Your choice is stored locally in your browser and can be changed at any time through the “Privacy preferences” link in the footer.

4. Why we use it

• Create, confirm, change and fulfil your bookings.
• Allow the assigned therapist to reach the correct location and prepare the service requested.
• Process payments, tips, gift cards, corrections, receipts and accounting obligations.
• Send confirmations and reminders and respond to customer-service requests.
• Prevent fraud, secure accounts and diagnose technical incidents.
• With your consent, measure website use and the general effectiveness of our advertising communications.
• Meet legal obligations and address complaints or disputes.

5. Who may have access

Access is limited to authorized Massaya team members, the therapist assigned to your appointment and suppliers that help operate the service, such as hosting, payment, communications, calendar, support and consented analytics providers.

They receive only the information needed for their role. We may also disclose information when required by law, to protect someone or to defend our rights. We do not sell personal information.

Some suppliers may process information outside Quebec or Canada. Before such a disclosure, Massaya must assess privacy factors and use appropriate contractual and technical safeguards.

6. Retention and security

We retain information only as long as needed for the purposes described, to deliver the service and to meet applicable legal, tax, accounting or professional obligations. You may ask us for the period applying to a specific category. Information is then destroyed or anonymized as permitted by law.

We use administrative, technical and physical safeguards appropriate to the sensitivity of the information. No Internet-connected system can provide an absolute guarantee of security.

7. Your rights and choices

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for an optional use, subject to legal and contractual obligations.
• Decline analytics without losing access to the website or booking service.
• Request information about an automated decision or challenge a privacy practice.
• Make a complaint to Massaya or, if unresolved, to the appropriate privacy authority.

8. Contact us or make a request

Email Massaya’s Privacy Officer at contact@massaya.ca. Describe your request and provide enough information for us to verify your identity without collecting unnecessary data.

We may update this policy when our practices or applicable requirements change. The update date will always appear at the top of this page, and material changes will be brought to your attention in an appropriate manner.